If a website or a software has 20 features for the users and at the end of the browsing experience the user still cannot find any one of the given feature, that means the feature never existed. Problems like these and more are very common when we come across any website or software for evaluation. Our usability experts then identify the core usability issues affecting the software or website and come out with solutions to improve the overall user experience.

There are a variety of approaches that we take for usability evaluation. Depending upon the scope of the project, the data from the evaluation is gathered either using a sample base of actual users or without users being present. Through methods like heuristic evaluations, focus group interviews, cognitive walkthroughs and more, we analyze the task in hand. Issues like accessibility, compatibility, feedback, error tolerance, consistency and visual clarity and over all navigation level come under microscopic check.

Based on the findings, in-depth recommendations are made to improve the product in terms of over all user experience.